Claims Services

We provide transparent and efficient claims settlement services for both life and property insurance, ensuring claims are handled fairly, promptly, and with clear communication throughout the process.

Claim Notification Forms

Our Claims Services

Dear Valued Customers,

To ensure your claim request is handled effectively and efficiently within the required timeframe, we kindly ask you to complete the following documentation, procedural paperwork, and other necessary requirements

Carrier’s Liability
Engineering – CPM
Fire and Lightning
Marine Cargo
Motor
Personal Accident

Carrier’s Liability – Required Documents

  • Duly completed claim notification form
  • Police report
  • Contract of carriage
  • Dispatch Receipt (DR) (if required)
  • Good receiving voucher (GRV)
  • Calibration report (only for tanker)
  • Survey report
  • Invoice indicating the claimed indemnity amount
  • Valid driver’s license
  • Vehicle ownership/title certificate
Carriers Liability Claims Notification Form

Engineering – CPM (Contractors’ Plant & Machinery)- Required documents

  • Duly completed claim notification form
  • Police report (where applicable)
  • Valid operator’s driving license
  • Title deed/ownership certificate
  • The New Replacement Value (NRV) shall be treated as the sum insured
CPM and CAR Claims Notification Form

Fire and Lightning – Required Documents

  • Duly completed Claim Notification Form
  • Official Police Report
  • Fire Brigade Incident Report
  • Forensic Investigation Report
  • Proof of Ownership
  • Stock Declaration for the insured contents
  • Sales and Purchase Invoices related to the contents
  • Audit Report if applicable
  • Mortgagee Clearance Letter (where the property is subject to bank interest)

Marine Cargo - Required documents

  • Duly completed claim notification form or official letter from the insured
  • Original policy or certificate
  • Proforma invoice
  • Commercial Invoice
  • Packing list
  • Copy of bill of lading
  • Arrival notification
  • Letter of protest against the responsible party
  • Police report (if required)
  • Preliminary survey report (if required)
  • Short land certificate (if required)
  • Survey Report

Motor - Required Documents

  • The insured or his/her authorized representative must report the accident promptly through a written letter, email, telephone, telegram, or fax.
  • A duly completed claim notification form.
  • Original and copy of the valid driving license.
  • Original and copy of the vehicle title deed certificate.
  • Power of Attorney, where applicable.
  • An official police report related to the accident.
  • Proforma invoice covering labor charges and replacement parts.
  • Settlement of applicable excess and contribution amounts, if any.
  • Return of salvage items, where required.
Motor Claims Notification Form

Personal Accident - Required Documents

  • A duly completed claim notification form.
  • Police report, where applicable.
  • Medical documents, including sick leave, medical, and disability certificates.
  • Prescriptions for all purchased medications.

In the event of death:

  • Post-mortem examination certificate.
  • Court-issued confirmation document identifying legal heirs.
  • Death Certificate